There's a very limited window of time from when your order is placed to when it's fulfilled by our warehouse, so we can't guarantee that we'll be able to cancel or edit your order once it's been placed. Reach out to hey@experimentbeauty.com and we'll see what we can do for you.

If you’re unhappy with any of our products, we offer a full refund within 30 days of purchase. Just shoot us an email at hey@experimentbeauty.com with your order number.

NOTE: We limit 1 refund per product for every customer. If you have any questions regarding our refund policy, please contact us.

Once your order is placed, you’ll receive an email from us confirming your order. You can click the "View your order" button, which will tell you your tracking # once shipped.

If, for any reason, you didn’t receive the above email, please reach out to our support team at hey@experimentbeauty.com.

Reach out to hey@experimentbeauty.com for any questions you may have regarding your TikTok Shop order :)

We give USPS up to 4 weeks to deliver your package starting from when they pick it up from our warehouse. If your package still doesn't arrive after that 4-week mark, shoot us an email at hey@experimentbeauty.com (with your order number in the subject line) and we'll give you either a refund or a replacement!

Currently we only ship within the United States. If you live in Canada, you can purchase our products on the Canadian Urban Outfitters site.

Once you place your order, it typically takes 1-2 business days to ship! Once your order is in USPS's hands, it usually takes 2–5 business days to deliver to your door (depending on where you're located within the US).

NOTE: During special moments like the holidays, new product launches, promotions, etc., it may take an extra day or two for our fulfillment team to process your order due to high volume. Thank you for understanding :)

Once you place your order, it typically takes USPS 1-2 business days to pick it up from our warehouse and ship it!

*NOTE: During special moments like the holidays, new product launches, promotions, etc., it may take an extra day or two for our fulfillment team to process your order due to high volume! Thank you for understanding :)

You can choose to subscribe to any of our single products (except Avant Guard) by going on the product's page and choosing the "Subscribe & Save" option. You can then choose the delivery cadence you want, which is typically every month, 2 months, or 3 months. From there, simply add to cart and checkout -- it's that easy!

You can log into your account here using the email address you provided when you checked out with your subscription.

You can easily get a refill sooner, schedule it for later, skip a refill, or cancel.

You can cancel or make changes to your subscription up to a day before it's scheduled to be processed! Log into your account here using the email address you provided when you checked out with your subscription.

Yes! You can log into your account here using the email address you provided when you checked out with your subscription.

You can easily get a refill sooner, schedule it for later, skip a refill, or cancel.

*NOTE: Once a subscription order has been processed, you cannot make changes to that order through the management platform. Please reach out to hey@experimentbeauty.com for assistance.

You can find us at select Urban Outfitters locations! Email us at hey@experimentbeauty.com or DM us on Instagram to confirm whether your Urban Outfitters location carries our products :)

Love to hear it. Shoot us an email: partnerships@experimentbeauty.com and introduce yourself!

Great question! We firmly believe brands of the future have an obligation to always be optimizing their sustainability goals.

That’s why we’ve partnered with Bluebird, an independent sustainability intelligence company on a mission to prevent greenwashing and decarbonize consumer goods. They analyze our entire supply chain, sales projections, and product usage to give us a real time snapshot of how we’re doing on carbon emissions and waste. They verify all our sustainability claims and are our guardrails against greenwashing. They also help us make decisions on the most sustainable choices for packaging and other fun things.